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HCQA Values
Leadership:
The Authority, through its consumer Board, provides leadership by collaboratively setting standards and advocating for consumer choice and options in home care services.
Diversity:
The Authority will always embrace the diverse consumer populations we serve by understanding each population’s uniqueness. The Authority will give equal attention to families of children with disabilities, aging adults and adults with disabilities who use and need individual caregivers for personal care and respite services.
Advocacy:
The Authority will work with its consumer Board and other consumer/employers and their families, advocates, providers, and funding sources to encourage improvements in quality and availability as well as acknowledging consumer preferences by working to improve how their home care services are provided.
Accountability:
Individual providers will be held accountable, in accordance with the Authority’s standards, for the in-home care they provide. The Authority’s standards will continually reflect the consumers’ interests and needs.
Quality:
The Authority will ensure screened and qualified individual providers are available to support consumers in meeting their personal in-home care needs.
Collaboration:
The Authority will continue to establish and cultivate partnerships with all stakeholders in order to further the agency’s mission of improving the quality of in-home care services in Washington State.
Integrity:
The Authority will conduct all business openly and honestly.
Empowerment:
The Authority will strive to educate, inform, and involve consumer/employers and their families as they seek to manage their personal in-home care needs and preferences.
