Referral Registry FAQ's

What is the Referral Registry?
The referral registry is a database containing the names of people looking for work as an In-Home Provider.  Consumers of In-Home care services can submit a request to find a provider and a list of names will be generated using a search and match process.  Providers will submit employment information and consumers will search the Referral Registry by needs and preferences.  Use of the Referral Registry is voluntary.

How does it work?
The registry is an internet based system that can be used throughout the state.  Recruitment, screening, intake and referrals are done at the local level through contracted sites.  Access is also possible via telephone and in-person.

Who is responsible?
HCQA oversees the overall technical operations, but contracts with other agencies to provide the day-to day activities, such as accessing the Referral Registry on behalf of consumers, encouraging providers to register, etc.

Why do we need a Referral Registry?
There currently is no statewide referral process that allows consumers to access a pool of providers who have already been trained, had a background check and are ready and able to work.  The Referral Registry provides more choice to consumers and makes the hiring process easier.

How did HCQA decide on a course of action?
HCQA has done a great deal of research that guided the registry development including; surveys, statewide focus groups, interviews, workgroup meetings, visiting similar sites operating in California, PARR projects and a Feasibility Study.  The HCQA board--which is representative of Washington consumers--reviews, revises and approves all courses of action.